How to terminate a Google Workspace account

If you no longer require your Google Workspace account, there are some steps to go through to complete that termination. 

First, note that when the account is deleted this is final, all data associated with it will be removed (e.g. Email, Google Drive, Calendars, Contacts etc.) and you will not be able to receive or send emails via gmail.com. 

♦ We strongly recommend you navigate to Google Takeout with the accounts that will be deleted and just scroll down the list to see what you have the opportunity to export prior to deletion.  You might be surprised to see there can be up to 70 data types of data you can export and Google is constantly adding new sources such as Gemini Gems, NotebookLM data and even Google Wallet. NB:  there isn't always a way to properly import this data into a new account, so please reach out if you have a specific data migration requirement we can help you with.

The associated Google Account will also stop working or be irrecoverably deleted, and so any secondary services such as the following will need review by you (but not a complete list):

• YouTube channels (studio.youtube.com)
• Google Analytics (analytics.google.com)
• Google My Business (search your business in Google Maps, and open business.google.com to see if you have a listing)
• Google Authenticator 
• Google AdWords 
• Google Chrome preferences 
• Google Photos 
• Google Looker Studio

If you have accounts in anything Google related review them and grant access to a different user prior to deletion - if you wish to keep them.

Some non-core / secondary services like this will not be deleted, simply orphaned if you do not add alternative user access.  Others will be deleted and you will not be able to retrieve the data. 

Google Cloud Console Projects

You will not be able to terminate your Google Workspace account if you have associated Google Cloud projects. Commonly these are set up to provide Google Maps on your website, more advanced uses might be servers for a custom app, interactivity between an external system and Google Workspace (ie. migrations) or Looker Studio projects may also be configured here. To shut these down visit https://console.cloud.google.com/ select the project and then hit shutdown. 

Carefully review your Google accounts and services. 

Any accounts you have external to Google (e.g. Facebook, LinkedIn) that use your Google Workspace email address will continue to function however you should start changing the email address on those as soon as possible. If you lose the password you will no longer be able to receive an email to verify your identity and change the password. 

You should take steps to download any information you want to keep using Google Takeout  

Request Cancellation

When you are happy that you are ready to terminate, review the service in my.sixfive.io and click the 'Request Cancellation' link to complete the process. Here is a guide on how to request termination.

All Google Workspace plans are annual commitments, even if you are paying monthly, so please bear in mind that your service will keep running until your annual renewal, and you are responsible for those payments. 

Cancellation Process

Once your renewal date comes up the following will occur: 

• SixFive will release you from our partner agreement, and you will be transferred to Google direct
• Your Google Workspace subscription will enter into a 7-day grace period with Google. After the grace period, you will need to pay Google for your subscription if you change your mind.
• You will receive an email from Google requesting you enter payment details
• Once you transfer your account to Google, SixFive has no ability to provide any support on your account.

When you have removed all data from your account, and are ready to cancel, follow these steps. 

Complete the Account Deletion

Open an Incognito Window so you are 100% sure you are deleting the right account (if you have multiple).

1. Go to admin.google.com > Billing > Subscriptions and cancel your subscription
   1. You may find you have to add a subscription or set up billing in order to then cancel the subscription
   2. Select to start a free trial 
   3. Then view the subscription 
   4. Find the option to cancel the subscription (under the More item) 
2. Go to admin.google.com > Account > Account Settings > Delete Account to complete the deletion 
   1. There may be issues listed such as the need to delete Google Cloud resources or cancel the subscription, so please revidew these and complete them. 
   2. Once there are no more issues the 'Delete account' button will become available. 

Note that deletions are final, any data you have in that account will be removed, and irrevocably purged, you cannot come back from this.

You will know you have done this correctly as you will be redirected to the Google Workspace public home page, and will no longer be logged in.