Website server issue (Resolved)
  • Priority - Critical
  • Affecting Server - Botany (Sydney)
  • Sites on the Botany (Sydney) server are unavailable. Our team are investigating. 

  • Date - 15/10/2023 11:49 - 15/10/2023 12:28
  • Last Updated - 15/10/2023 12:38
Network outage (Resolved)
  • Priority - Critical
  • Affecting Server - Avalon (Sydney)
  • A widespread outage has been reported affecting a number of our websites and servers. 

    Initial reports show it is an issue with internet connectivity at our server providers in Sydney. 

    Please refresh this page for more information as it comes to light. 


    -- Update 16:51 -- 

    This is a global outage affecting CloudFlare one of the largest routers of internet traffic. 

    More information can be found at - once this is resolved sites will return to normal. 


    -- Update 16:55 -- is updated every 15 minutes, you can monitor the status of the issue here. 

    — Update 17:30 — 

    CloudFlare state a fix is in place and the are monitoring services. 


    — Update 18:44 — 

    CloudFlare reports everything is back to normal, and our monitoring agrees.

  • Date - 21/06/2022 16:35 - 07/11/2022 18:51
  • Last Updated - 21/06/2022 19:20
Upstream connection issue (Resolved)
  • Priority - Critical
  • Affecting Other - Flywheel
  • Our hosting partner is experiencing network connectivity from their network partners. 

    The issue is being investigated, however is causing some outages to websites. 

    20:42 this is from Fastly a major caching and network provider across the globe. it is affecting many sites large and small such as UK government, PayPal and New York Times. 

    You can follow the updates here:

    As soon as they are able to restore service we will be back up and running. 

    20:52 - the issue has been identified and sites are returning to normal service. 

    21:00 - issue has been fixed and is being monitored by Fastly

    Have a great evening folks!

  • Date - 08/06/2021 20:07 - 08/06/2021 21:00
  • Last Updated - 19/12/2021 11:05
Wordpress emergency maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Managed Wordpress Hosting
  • We are experiencing some downtime with Wordpress hosting. This is due to some emergency maintenance being carried out at our facility. The expected downtime was to be 5-10 minutes, and our engineers are aware of the issue and are working to get the sites back up and running as soon as possible. 

    07:15AM - The issues have been identified and we are working through all sites to bring them back up

    07:39AM - Many sites are now resolved and we are working through the remaining few. 

    08:13AM - All sites are now reporting as live again. If you continue to see a 404 error please follow instructions ate and try another device. Also check on to see if the site is live for others.  

    If you continue to experience issues please create a support ticket or email with your device details, ISP and location, if you are using wifi or 4g and what you have tried. 

  • Date - 25/02/2021 06:11 - 25/02/2021 08:13
  • Last Updated - 25/02/2021 08:15
PHP Upgrade (Resolved)
  • Priority - High
  • Affecting Other - Managed Wordpress Hosting
  • We will be conducting mandatory maintenance to upgrade sites to PHP 7.4 on 25/11/2020 at 3 AM AEDT

    For the upgrade to go as smoothly as possible, we recommend ensuring all your plugins and themes are up to date! Although we expect minimal to no downtime, any out of date plugins or themes may cause site-level issues due to incompatibility.

    Please note that this maintenance is mandatory, and we are unable to adjust the assigned date and time. Thank you for your understanding, and feel free to reach out to us if you have any questions 

  • Date - 25/11/2020 03:00 - 25/11/2020 05:00
  • Last Updated - 25/02/2021 08:14
Gmail + Google Drive (Resolved)
  • Priority - Medium
  • Affecting System - GSuite (Gmail & Drive)
  • Google is reporting known issues with Gmail and Google Drive

    More information can be found here (Gmail) and here (Drive)

    Note you can continue to work offline on or via and via your mobile device - changes will sync when they can. 

    We/Our below refers to Google and Gsuite teams.

    ** UPDATE 4:07 PM We are continuing to investigate this issue. We will provide an update by 8/20/20, 6:00 PM detailing when we expect to resolve the problem.

    ** UPDATE 5:37 PM Our team is continuing to investigate this issue. We will provide an update by 8/20/20, 6:21 PM with more information about this problem. Thank you for your patience.

    Gmail sending issues, Meet recording issues, Creating files issues in Drive, CSV user upload issues in Admin Console, Posting message issues in Google Chat

    ** UPDATE 9:50pm all issues resolved

  • Date - 20/08/2020 15:30 - 20/08/2020 21:00
  • Last Updated - 20/08/2020 22:05

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTPS SFTP Server Load Uptime
Avalon (Sydney)
Bells (Melbourne)
Bondi (Sydney)
Botany (Sydney)
Brighton (London)
Clovelly (Sydney)
Flinders (Melbourne)
Geelong (Melbourne)
Hilton Head (Atlanta)
Palawan (Singapore)
Santa Monica (Los Angeles)
St Kilda (Melbourne)