How do Cloud Backup user licenses work?

Am I using Cloud Backup?

To find out if you are using Cloud Backup please login to my.sixfive.io > My Products & Services. 

What happens when we add a user? 

When we add a new user to your Google Workspace we give you the option to add the user to your Google Workspace Cloud Backup in the Add User Form. When this happens all data that is in that user account will be backed up from that point in time onwards and you get a 50Gb data storage quota for the user in the Cloud Backup, you will also start to be charged for this additional license seat. 

How long is data stored for?

All data included in your Cloud Backup setup is stored for a 1 year retention period and is deleted from the account after 1 year.  

What happens when a Google user is deleted?

When a user is deleted from Google Workspace we give you the option to also remove the user from Cloud Backup and all their data, or retain them as an archived user on the Delete User Form.  Archived users are free, however as they are no longer licensed your data quota is reduced by 50Gb and the archived users data is now included in your overall data quota.  You can also ask for us to check your Cloud Backup data status at the time of deletion to review these options.

This is useful, for example when a user deletion occurs but you opt to not migrate their data elsewhere on deletion. You then later discover that you do want that data, and Cloud Backup can assist in this scenario as the data can be restored to another user's account or a shared drive. 

If you choose to remove the archived user from cloud backup, the data deletion is instant and you cannot recover it. 

When will my invoice reduce?

Your invoice will reduce by the 1 seat of the deleted user, regardless of whether they are deleted or retained as archived.  Your storage quota however will be impacted by an archived user as described above.