Knowledgebase

Using Chrome Remote Desktop for remote support

This article will help you get remote desktop installed on your device, so we are able to help you through any issues on your Mac or PC. 

If you have a Chromebook, and it is under enterprise management, these steps are unnecessary, but you will need to be on your device when we connect (see step 11). 

Please open Google Chrome on your Mac of PC. 

1) Visit remotedesktop.google.com/support click the blue download button

2) Install the app from the Chrome webstore

Or it will download a file to your computer

3) Open your downloads folder and run the downloaded installer

4) Once installed, and you may need to restart Google Chrome, remotedesktop.google.com/support click the blue 'Generate Code' button

5) If this is your first time using this tool, you. may need to allow access on your computer. Here our Mac device is asking for some accessibility permissions. Windows will be similar but slightly different. 

Note the wording is different based on the version of Mac or Windows you are on, so please read the popup, and do not take these screenshots as correct for every machine. 

6) Turn on both permissions as detailed in the previous popup

7) Now do the screen recording options, again note the wording in the popup is not exactly like the options available, so look for the Chrome icons and activate. 

8) Once you are done, and correctly configured you will see this

9) Now you can click 'Generate Code'

10) And you will see a code on screen - provide this to our team member via phone, chat or email 

Note the code is only valid for a short period.

11) When our team member connects to you, please grant access

12) Finally, the screen will show you that we are connected. When done, please click ''

13) Note if you have multiple screens, we will only be able to see one of them, usually your primary screen, so please move the windows we are working on with you, to your primary monitor. 

 

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