How do I authorise other users on my account?

You can delegate access on your My SixFive account in two ways: Users and Contacts.

• Users can log in to My SixFive and take actions - manage services, access your hosting tools, view invoices, raise tickets - based on the permissions you give them.
• Contacts cannot log in; they simply receive emails (billing, support, product notices) for the areas you choose.

If a delegated user is listed on your account and contacts us via live chat or support, we know we can discuss the relevant actions with them freely.

Here are some common examples:

1. Marketing or support helper - if they only need to raise support tickets (not manage hosting or billing), the simplest option is to add them as a Contact with just "Support Emails" checked. We will help them with support but won't discuss billing.
2. Bookkeeper or finance team - create a User with "View & Pay Invoices" rights, and also add them as a Contact with "Invoice Emails" so they receive emails relating to billing.
   
3. Web developer who needs hosting access - add them as a User (see below) with View Products & Services and View & Modify Product Passwords. This lets them open your hosting service at my.sixfive.io > Services and get the sFTP, database, debug, backup, caching and staging tools themselves. Add Perform Single Sign-On as well if they need to jump straight into a service.

Users

To add someone who can log in, once you are logged in click your name in the top menu and go to Users. This lists any existing users and also lets you invite a new user and set their access rights.

Permissions available are:

• Modify Master Account Profile - Access and modify the client profile information
• View & Manage Contacts - Access and manage contacts
• View Products & Services - View access to products, services and addons
• View & Modify Product Passwords - Allow password resets and other actions (needed for hosting sFTP / database credentials)
• Perform Single Sign-On - Allow single sign-on into services
• View Domains - View access to domain registrations
• Manage Domain Settings - Allow domain management eg. nameservers/whois/transfers
• View & Pay Invoices - View and payment access to invoices
• View & Accept Quotes - View and acceptance permissions for quotes
• View & Open Support Tickets - Access to open, respond and manage support tickets
• View & Manage Affiliate Account - Access to view and request withdrawals
• View Emails - Access to view account email history
• Place New Orders/Upgrades/Cancellations - Allow placing of new orders

Contacts

If you would like to add a contact who cannot log in and manage the account, but needs to receive emails about your account, then head over to Contacts where you can add a contact who can be given the following email settings:

• General Emails - General Announcements & Password Reminders
• Invoice Emails - Invoices & Billing Reminders
• Support Emails - Receive a copy of all support ticket communications created by the parent account holder
• Product Emails - Order Details, Welcome Emails, etc...
• Domain Emails - Renewal Notices, Registration Confirmations, etc...