How to record a video of your screen

We may ask you to record a video of your screen so we can see what's on your screen in order to help answer your question. 

Tips for a good video: 

1. Start at the beginning (like a logon screen) 
2. Show clearly all the steps you have taken to replicate the issue
3. Record the entire screen (so we can see all the details) 

In this guide you can get instructions for 

• Desktop/PC/Mac best results using Jam
• Desktop/PC/Mac best results using another screen recorder
• Mobile devices Android
• Mobile devices iOS/iPhone/iPad

Desktops

For best results use Jam

Please use the Chrome browser and install the extension from jam.dev

Once installed click the Strawberry icon in the top right toolbar, and select record tab.

Start from the beginning showing how you replicate the issue, and work normally until that issue occurs.

If you can, show it again. 

Once you are sure you have it captured, click the Stop button in the recording bar at the bottom. 

Then on the popup click the Save and Share button. 

Send that link to us via Asana or a ticket.  

If you cannot use Chrome, or install Jam - Record your Screen with a Video PC/Mac

This is a great way to illustrate how you can recreate a problem that is hard to explain in writing. 

The easiest way to do this is to install a tool that records and shares for you.

We recommend and use Screencastify as it's really simple and you can Install to your Chrome browser. It's free for short 5 minute videos and they will give you a link to share with anyone when you are done. Loom is another popular choice, although more expensive. 

Another option that installs into Chrome is AwesomeScreenshot which does video and screenshots. It is limited to 100 screenshots, or 20 videos. Install to Chrome.

Once you are done, these can be uploaded to the cloud service of the tool, or to your own Google Drive. Once done, share the link with us! 

Mobile phone

Android

To screen record on Android, swipe down twice from the top of the screen to access Quick Settings, then tap on the Screen Recorder icon. Choose what you want to record (entire screen or a single app), enable audio recording if desired, and tap Start. The recording will start after a short countdown. To stop recording, swipe down to view Quick Settings again and tap the Screen Recorder notification. The recording will be saved in your Google Photos library.

Detailed Steps:

1. Access Quick Settings: Swipe down from the top of the screen with one or two fingers until you see the Quick Settings panel.
2. Locate Screen Recorder: Swipe left or right to find the Screen Recorder icon. If it's not visible, tap the Edit icon (usually a pen icon in the lower right corner) to customize your Quick Settings and drag Screen Recorder into the panel.
3. Tap Screen Recorder: Tap the Screen Recorder icon.
4. Choose Recording Option: On the Start Recording? screen, choose whether to record the Entire screen or a Single app.
5. Enable Audio Recording: If you want to record audio, enable the "Record audio" option.
6. Start Recording: Tap Start to begin the screen recording. A three-second countdown will appear before the recording starts.
7. Stop Recording: To stop the recording, swipe down from the top of the screen to view the Quick Settings again, then tap the Screen Recorder notification.
8. Locate Recording: The recording will be saved as a video file in your Google Photos library, usually in the Movies folder.

iOS / Apple devices

To screen record on iOS, open Control Center by swiping down from the top-right corner of your screen. Tap the gray Record button, and a three-second countdown will start. To stop recording, tap the red Screen Recording button at the top of your screen or in Control Center. The recording will be saved in your Photos app.

Here's a more detailed breakdown:

1. Open Control Center: Swipe down from the top-right corner of your screen to access Control Center.
2. Start Recording: Tap the gray Record button. You can also long-press the Record button and tap the microphone icon to record audio.
3. Countdown: A three-second countdown will appear before recording begins.
4. Stop Recording: To stop the recording, tap the red Screen Recording button at the top of your screen, or tap the red Record button in Control Center.
5. Find Your Recording: Your screen recording will be saved in your Photos app.